Robomow Service

We offer inclusive fixed price servicing on all Robomow models in our specialist workshop with our fully trained technicians.

What is included in a Robomow Service:
* Strip down and clean robot inside and out.
* Check and descale blades.
* Advise if blade change is necessary.
* Check mowing motor bearings and pinions.
* Check drive system gears for wear and damage
* Lubricate gears depending on version.
* Check condition and correct operation of bumpers.
* Check and test all sensors and safety systems.
* Check and test charging circuits.
* Carry out service revisions and update as per manufacturers recommendations.
* Update software to the latest available.
* A 30 minute field test will be performed and verified to ensure correct operation of the robot.
* A service also includes labour for fitting additional parts if required as part of the service or accessories requested by the customer.

Repairs for a faulty or non-functioning machine will be charged separately with a minimum 30 minutes of labour.

Note: Replacement parts and accessories will be quoted for and charged separately to the service.

Upgrade to Power Wheels or a new blade?
Treat your Robomow to a new set of Power Wheels. These wider wheels give better maneuverability and traction on the lawn. They also look awesome. Or why not have a new blade - it will make cutting even more efficient and possibly quieter.

What you need to do:
* Complete the service request form (Click here to fill out the Robotic Service & Repair Form - please complete this form before the machine arrives with us.)
* Exclude any accessories unless instructed otherwise
* Remove the fuse
* Package the robot securely in the orignal box or suitable alternative with a completed service form [see below]
* Try to elevate the rear wheels as this will help reduce the risk of damage to the drive motors
* If the robot has a hinged top, remove it and package individually.
* If using a different box, please ensure it is not excessive in size.
* If you cannot send in or bring in your own robot, you should tick the appropriate Collection Box for your robot and we will collect it from you. You will still need to package the machine securely.

Collect / Delivery Terms
* Customers should make their own arrangements for insurance, as none is included as standard. (See below Insurance)

* Mower Magic is not responsible for any damage to the machine on the inward journey regardless of courier or service used, and will not be able to make any claim against the courier company unless additional insurance is taken.

* Mower Magic will pack your machine to the best of their ability but is not responsible for any damage to the machine on the return journey and will not be able to make any claim against the courier company unless additional insurance is taken.

* Please be aware that if a robot is sent with insufficient packaging we can not be held resposible for it being damaged in transit. If we require additional or new packaging to safely return your mower there is an additional packaging charge of £10.


ABOUT INSURANCE: Standard insurance cover with our carrier will only pay a maximum of £100. If you require enhanced insurance you should either make your own arrangements for this, or choose the Carrier Enhanced Insurance option from the tickboxes on this page. This will give a maximum of £500 cover. This is a service provided and administered by our carrier (currently DHL at time of writing, June 2023). Any decisions about insurance claim payments are made by them. You must specify that you require this service at time of booking as it cannot be added later.

If you have requested a box or collection using our courier from your address, then a member of the household must be present for the courier driver.

Small Robot Boxes 700 x 550 x 350 are suitable for:
RX Series
RC Series

Large Robot Boxes 850 x 800 x 400 are suitable for:
RS Series

Please either contact us to provide a convenient collection date or note it on the Service & Repair Form. Regarding collection & delivery, the standard exceptions as per our delivery policy apply (e.g; Northern Ireland, Scottish Highlands and Offshore addresses may incur a higher delivery and collection charge).

Click here to fill out the Robotic Service & Repair Form - please complete this form before the machine arrives with us.

Please choose the options you require from this list on the right.

Sorry we are no longer able to take RL or RM machines due to the discontination of spare parts.

Sit back and relax while a Robomow takes care of your lawn. Designed to make your life easier, Robomow’s robotic lawnmowers are packed with features and intuitive to use. Set up can take as little as a few hours after which you can leave your robot mower to regularly cut your lawn to keep it always looking just right.

Unique to Robomow is the ability to cut all the way to the wheel edge - perfect for saving how much trimming you need to do around on your beautiful dropped flower beds.

Robomow was founded in 1995 and was originally called 'Friendly Machines'. Founded by two entrepreneurs, Mr. Udi Peless and Mr. Shai Abramson, legend has it that one hot summer's day, Mr. Peless’s wife asked him to mow the lawn. While trying to avoid this impending chore, Udi fantasized about a robotic lawnmower. …And so, Friendly Machines was born.

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